Last updated: October 2026
Privacy Policy
This policy applies to the VPNGlass marketing website and user panel. It explains how personal data is handled for subscription services. Data needed to manage accounts, billing, and website operations is handled separately from the content users access through international routes.
Account Data and Order Records
No email address is required; users can create an account with a username and password. An email address is not required to activate a service or as mandatory account information. If users voluntarily provide an email address or other contact details in a support ticket, they are used only to handle that request. Do not include passwords, full payment credentials, or subscription links in support tickets.
This service processes usernames, password verification data, plan status, data usage, order numbers, amounts, payment status, and refund records to verify identity, provide subscriptions, calculate usage, and resolve transaction disputes. Ticket messages and attachments are used to answer questions, verify requests, and follow up on their resolution; they should not contain personal data unrelated to the issue.
Anonymous No-Logs Policy and Connection Information
VPNGlass follows an anonymous no-logs policy. It does not record which websites users access through this service, retain browsing content, visited URLs, or DNS query history, or create profiles linking accounts to browsing activity. This policy applies to route usage; it does not mean that account, order, and billing data are not collected.
Connection status information needed for routes is used only while a connection is being handled. Connection logs that could be linked to user activity are not retained. Cumulative data usage for plan calculations and account status are handled separately and do not include access destinations. If troubleshooting requires client error information, users will be asked to provide it voluntarily through a support ticket. Please conceal credentials and unrelated information before submitting.
Website Analytics and Local Storage
Website analytics help us understand page visits, referral categories, device types, and button usage so we can identify issues and improve workflows. Analytics cover interactions with the website and user panel, not content accessed through routes. Information required to operate the website is also not used to build browsing activity profiles.
Cookies and browser local storage maintain necessary session states and save login credentials and language preferences to avoid repeated steps. Login credentials are sensitive; do not share them with others. Users can clear this site's stored data through their browser. After clearing it, they may need to log in again and restore their preferences. Logging out does not delete a server-side account or transaction records.
Third-Party Payments and Data Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment channels, which handle the information needed to complete transactions under their own rules. VPNGlass uses order information and payment results to confirm receipt, activate plans, or process refunds. Users are not asked to submit payment account passwords to this service.
Necessary order information may be shared to fulfill transactions, resolve disputes, or respond to lawful requests. Only information relevant to the specific matter is shared. Personal data is not sold, and route access content is not used for marketing. Data handling on third-party pages is subject to their own policies; check the recipient details and page information before paying.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide the service. Support tickets and diagnostic data are deleted or de-identified once the issue and any necessary review are resolved. Order, payment, and refund records are retained as required to fulfill transactions, handle disputes, and comply with applicable laws; they are not kept indefinitely for purposes beyond these. Connection log handling follows the anonymous no-logs terms above.
Users can log in to the panel and submit a request to access, correct, or delete account data through the support ticket portal. Account ownership must be verified before processing. Deleting an account affects access to subscriptions and future services. Transaction data that must be retained by law or is subject to an unresolved dispute cannot be deleted along with an account; its use will be restricted and it will be handled once the retention basis ends.
Policy Updates and Questions
Revisions will be published on this page, and the last-updated month at the top will be changed. Important changes to processing purposes, data categories, or user rights will be announced on the website or user panel. Where separate consent is required by law, updating this page alone will not replace it.
For questions about data use, retention grounds, or the progress of a deletion request, contact us through a panel support ticket. Describe the scope of your request and avoid submitting sensitive information more than once. See the Terms of Service for service use and refund rules.